Privacy Policy & SMS Communication Policy

At Rise & Renew Recovery, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, including how we communicate with you via text messages.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Insurance information
• Health-related information you choose to share
• Information submitted through contact forms, admissions inquiries, or other communications

We may also collect certain non-personal information, such as website usage data, IP addresses, browser type, and device information to improve our website and services.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and admissions requests
• Verify insurance benefits
• Coordinate treatment services
• Provide customer support
• Send appointment reminders and updates
• Communicate regarding admissions, treatment, and recovery resources
• Improve our website and services
• Comply with applicable legal and regulatory requirements

Protection of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes, affiliates and or promotional purposes.

We may share information when:

• Required by law
• Necessary to provide requested services
• Working with trusted service providers who assist in operating our business and who agree to maintain confidentiality
• Authorized by the individual or their legal representative

HIPAA Compliance

As a healthcare-related organization, we take reasonable measures to protect protected health information (PHI) in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.

SMS/Text Messaging Policy

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Rise & Renew Recovery regarding:

• Admissions inquiries
• Appointment reminders
• Treatment-related communications
• Program updates
• Follow-up communications
• Customer support

Message Frequency

Message frequency may vary based on your interactions with our team and services.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. (Carriers are not liable for delayed or undelivered messages.)

Opt-In Consent

You may opt in to receive SMS communications by:

• Submitting your phone number through our website forms
• Providing your number during an admissions inquiry
• Verbally consenting to receive text communications
• Completing an online consent form
• Txting the word Rise before starting the conversation.

Consent to receive text messages is not a condition of receiving treatment or services.

Opt-Out Instructions

You may opt out of SMS communications at any time by:

• Replying STOP to any text message
• Contacting our office directly at 817.730.6051
• Emailing us at admissions@riseandrenewrecovery.com

After opting out, you will receive a final confirmation message, and no further SMS messages will be sent unless you provide renewed consent.

Help Instructions

For assistance with SMS communications, reply HELP to any text message or contact us directly at:

Phone: 817.730.6051
Email: admissions@riseandrenewrecovery.com

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Third-Party Services

Our website may contain links to third-party websites or utilize third-party service providers. We are not responsible for the privacy practices of external websites or services.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our SMS communication practices, please contact:

SMS Compliance Disclosure

By initiating a text message conversation with Rise & Renew Recovery, you consent to receive text messages from Rise & Renew Recovery at the phone number used to contact us. These messages may include responses to inquiries, admissions information, appointment reminders, treatment-related communications, and follow-up messages. Consent is not a condition of receiving treatment or services. Message and data rates may apply. Message frequency may vary. Reply STOP at any time to opt out of future text messages. Reply HELP for assistance. We do not sell, share, or distribute mobile opt-in information to third parties for marketing purposes.